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RESORTS
LODGING
Lodging costs are calculated based on 2 adults per room. Any additional adult or child will have an extra cost.
Accommodation prices are subject to change without notice.
CHANGES OR CANCELLATION IN THE DATE OF RESERVATION OF THE LODGING
The total amount of the reservation will not be refunded under any circumstances.
Any amount paid will not be refunded if:
In case the client is not able to attend on the scheduled date, the client may reschedule their accommodation, subject to availability. To make a change of date, it must be notified maximum one week before the reservation, after that it cannot be rescheduled.
HOTEL REGULATIONS
All guests without exception will be subject to this regulation, which is considered an adhesion contract and must be respected as such.
1. The hotel guest is considered solely and exclusively the person or persons who have checked in and signed the registration form.
2. It is prohibited to bring food and drinks into the hotel facilities (common areas, rooms, parking, gardens, etc.).
3. Smoking or vaping is strictly prohibited in the hotel rooms and terraces.
4. The room capacity is only for the number of people that has been previously established.
5. Room cleaning is carried out exclusively from 9:00 a.m. to 2:00 p.m.
6. If the housekeeper reports sheets, towels, bedspreads or any other items in the room stained with blood, ink, shoe paint, hair dye, etc. An extra charge will be made to the guest for laundry or even replacement of the item depending on the damage caused to it.
7. The guest will refrain from using recorders, electrical devices, musical instruments or noisy games that disturb the tranquility of other guests.
8. The guest agrees to cover the cost of repairing or replacing any object, furniture or material belonging to the hotel that has been totally or partially damaged, whether due to carelessness or intentionally.
9. The hotel is not responsible for forgotten objects in public areas of the hotel, nor for items left inside the rooms after check-out.
10. The hotel reserves the right of admission.
11. In the event that the guest fails to comply with the regulations, the company reserves the right to terminate the reservation. This regardless of whether the room import has already been paid. In this case, the guest will not be eligible for any refund.
ADVENTURES, COURSES & TOURS – MEXICO
It is the responsibility of the participant/student or legal guardian to know about the regulations and skills necessary to practice sports.
Accepting the terms of this document implies that the participant/student declares not to be in any of the above assumptions.
SUBCONTRACTED ADVENTURES
In the case of contracting the services, events and activities offered under the trade name VERY MUY EPICO®, Juan Luis Palma Rubín de Celis or Cecilia Rivero Sosa, VERY MUY EPICO® and its subsidiaries and/or business associates, sales agents, guides, receptionists, and/or representatives of any of them are not responsible for incidents caused by subcontracted companies. Customers will have to claim the subcontracted company directly.
ASSUMPTION OF RISK
All the adventures offered by VERY MUY EPICO® are extreme sports and are subject to the risks of any adventure of this nature. During the adventure or course accidents can occur that cause injuries or even death.
The last word when it comes to carrying out the adventure lies with the guides/instructors and the participant/student. No participant or student will be forced to carry out the adventure if they do not want to, whatever the personal circumstances of each one.
Accepting the terms and conditions implies accepting the assumption of risk and being aware of the risks and regulations of the adventure to be carried out and exonerates VERY MUY EPICO owner, staff, collaborators, pilots, monitors, guides, instructors, federations and public institutions of all responsibility and lawsuits arising from any accident related to the sports adventure.
SECURITY
The participant or student is obliged to follow the instructions of the guide/pilot or instructor. In the same way, the guide/pilot or instructor will decide if they want the adventure to take place or not or if the environmental/weather conditions are suitable for the adventure. The guide/pilot or instructor may decide not to do it for reasons that alter safety such as: adverse weather conditions, illness, or personal reasons. In this case the adventure or course will be postponed and scheduled for another day.
EQUIPMENT AND MATERIAL
VERY MUY EPICO® declares that all its equipment is in perfect condition to carry out the adventures, complies with current regulations and frequently checks that it is in optimal condition for use. All equipment is duly approved.
All participants must wear appropriate clothing and footwear for the sports adventure.
POSTPONEMENT OF THE ADVENTURE
Some of the adventures are conditioned to weather conditions. In the event of adverse weather, VERY MUY EPICO® reserves the right to reschedule the appointment without this implying a refund of the ticket. The postponement can be made without prior notice if the weather forecasts have undergone a drastic change in the last few hours.
VERY MUY EPICO® reserves the right to postpone the adventure in the following cases:
RETURN AND CANCELLATION POLICY IN ADVENTURES
The total amount of the reservation will not be refunded under any circumstances.
The amount paid will not be refunded in the following cases:
The client has the right to reschedule their adventure maximum one week before their original reservation. VERY MUY EPICO® will not reschedule after this period.
The prices of the activities may be subject to change without prior notice.
VIDEO AND PHOTO – IMAGE RIGHTS
VERY MUY EPICO® reserves the right to use the images and voice taken during the adventure for use in digital media, campaigns and other advertising events for the promotion of the company and may be distributed in the country or abroad in print or electronic media. If you do not agree, you must notify in writing and sent to ceci@verymuyepico.mx.
PERSONAL ITEMS
VERY MUY EPICO® is not responsible for the loss, theft, or deterioration of personal belongings during their stay or adventure.
ENVIRONMENT
The participant and/or student agrees to abide by current environmental regulations.
PET-FRIENDLY
At VERY MUY EPICO® we love pets, and they are welcome, however, we ask you to evaluate if your pet is social with both humans and other animals. If not, we ask that you preferably not to bring it. In the same way, if your pet is in heat, we ask you to reconsider bringing it. All pets must be completely free of fleas and ticks and up to date on their vaccinations. Under no circumstances will pets be allowed to bathe in the guest bathroom and will have to sleep under their company. Animals are not allowed in the beds or furniture, in case they stain the sheets or the furniture, an extra cleaning charge will be made.
As the owner of the pet, you are responsible for it and for what may happen. If your pet is a danger to other guests or pets, we will ask you not to bring it in common areas and to keep it on a leash.
CANADA ADVENTURES
ELABORATE/CUSTOM TOUR DEPOSITS AND PAYMENTS:
Elaborate custom tour deposit
It will be necessary to provide a deposit to build an elaborate tour. The deposit amount will be 30% of the balance, CDN/person. The deposit is non-refundable, however, can be transferred to other tours.
Initial Deposit all tours
A non-refundable deposit equal to 30% of the total cost of the tour.
Final Payment in Full
Your full and final payment must be received 45 days prior to departure. Once the payment is received it is non-refundable. Should your final payment not be made in time, your trip may be cancelled without notice.
Changes
Each traveler is allowed one free change to the Itinerary once the tour is booked. Additional changes may be subject to change fees of $75/person/change. Please note that suppliers may have their own change policies. They may not offer refunds for cancellations or permit date changes.
Cancellations by you
If you cancel some or all portions of your booking the cancellation terms set out below will apply. A cancellation will only be effective when we receive written confirmation that you choose to cancel.
If you cancel a trip:
(a) 21 days or more prior to departure, we will hold the deposit amount as a credit;
or
(b) 20 days or fewer prior to departure, we will hold 50% of the monies paid by you in connection with the booking as a credit and retain the remaining 50% of monies paid by you in connection with your booking.
Trip Cancellation
VERY MUY EPICO ADVENTURE HOTEL LTD reserves the right to cancel a tour at any time. Should this occur, booked patrons will be contacted prior to departure and offered a reschedule.
Changes by VERY MUY EPICO ADVENTURE HOTEL LTD
VERY MUY EPICO ADVENTURE HOTEL LTD reserves the right to cancel, change or substitute any Travel Services at our sole discretion. Some cases will require Travel Services to be cancelled or changed after contract is executed.
VERY MUY EPICO ADVENTURE HOTEL LTD reserves the right to review and confirm the details and prices on all tours and products. Rates and terms are subject to change without notice. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted or a tour has been booked). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed or tour booked based on incorrect pricing or availability of information.
Your inclusions
Please review the inclusions in your package carefully, anything outside the list cannot be presumed to be part of your package.
Extra costs (unless otherwise specified)
Meals, any equipment (if required), all transportation-related costs, National Park fees and other additional goods and services are not included in package prices, unless otherwise stated.
Physical restrictions
In order to provide a seamless trip VERY MUY EPICO ADVENTURE HOTEL LTD must know of any physical or mobility restrictions at the outset of the planning. Late notification resulting in changes will be subject to change fees.
Insurance
Travel insurance is highly recommended for all our travelers.
Your package
You will receive your package from VERY MUY EPICO ADVENTURE HOTEL LTD 21 days prior to departure or earlier. You must review the package to ensure completeness and accuracy.
VERY MUY EPICO ADVENTURE HOTEL LTD is acting as an agent
VERY MUY EPICO ADVENTURE HOTEL LTD has assembled your tour using many different and independent suppliers. VERY MUY EPICO ADVENTURE HOTEL LTD has no control over their operations, timeliness, etc. All suppliers are vetted by us, and they carry adequate insurance for their activities/operations.
Should there be a failure to supply, VERY MUY EPICO ADVENTURE HOTEL LTD will first negotiate with the supplier to find a remedy. Should this fail and litigation be necessary, you will need to approach the supplier directly.
Your requests for special requirements are forwarded to our suppliers and you will receive verification of their answer in your communication with us. However, should the supplier be unable to perform, or you find the solution to be unsuitable once you arrive, the remedy will lie with the supplier directly.
Damaged, Lost or Stolen Property
VERY MUY EPICO ADVENTURE HOTEL LTD accepts no responsibility for property loss or damage during a tour. Individual participants alone are responsible for their personal belongings, including ski and snowboard equipment.
Disclaimer
VERY MUY EPICO ADVENTURE HOTEL LTD accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of the Package, complication or prolongation of the Package for any reason. VERY MUY EPICO ADVENTURE HOTEL LTD is not responsible for clients participation in activities, including but not limited to, such as alpine skiing, snowboarding, adventure activities, whitewater rafting, horseback riding, hiking, road travel, consumption of alcohol, and other activities related to the tour organized by VERY MUY EPICO ADVENTURE HOTEL LTD, regardless of if the activities were booked through VERY MUY EPICO ADVENTURE HOTEL LTD or not, that could result in physical injury, paralysis, death, or damage to self, to property or to third parties.
Itineraries
VERY MUY EPICO ADVENTURE HOTEL LTD will attempt to follow provided trip itineraries as closely as possible. In some circumstances including but not limited to road closures or supplier error, VERY MUY EPICO ADVENTURE HOTEL LTD may need to modify the initial itinerary before or during the trip. All patrons will be advised of these changes with as much notice as possible. All itinerary times are approximations and are subject to change based on road conditions, weather, traffic, etc.
Force Majeure – Acts of God
A refund or credit will be made available at the sole discretion of the company.
Force Majeure – Acts of Government
A credit will be made available at the sole discretion of the company.
Special terms and conditions
Each reservation is made in your name, in certain circumstances, there will be an additional term or condition added to the overall Terms and Conditions outlined here. You will be made aware of these terms in your final package.
Several suppliers will ask for an in-person waiver signature. Failure to provide the waiver will result in forfeiture of the activity with no refund.
Your authority
You are at least 19 years of age and have legal authority to enter this agreement in accordance with all terms and conditions herein. Should you be booking for others you further warrant that you have authority on behalf of all others in your booking.
You MUST inform all persons in your booking that these terms and conditions apply to all Travel Services booked for them and will be binding upon them.
If you do not have the necessary authority to bind all in your party, your party members must contact VERY MUY EPICO ADVENTURE HOTEL LTD directly. Minors may be booked only by parents or guardians attending the tour.
Guest Requirements
All names of room guests must be on the reservation. Each room must contain at least one person age 19 or older for accommodations in Canada.
Hotel Damage Deposit
VERY MUY EPICO ADVENTURE HOTEL LTD is not responsible for damage deposits. Each room requires a credit card holder with a valid card or a cash deposit when checking in.
Accuracy
VERY MUY EPICO ADVENTURE HOTEL LTD makes every effort to ensure the information you receive is accurate and complete. However, there may be times that our description is misinterpreted or misunderstood. VERY MUY EPICO ADVENTURE HOTEL LTD will produce a tour per the direction of our client. The client accepts the tour as meeting their requests.
Severability
These Terms and Conditions shall be deemed severable. In the event that any provision of these Terms and Conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Arbitration
Any dispute, failure to agree or claim between the Parties arising out of or in connection with this agreement, or in respect of any legal relationship associated therewith or derived therefrom, will be finally resolved by arbitration under the applicable Rules of the British Columbia International Commercial Arbitration Act, which Rules are deemed to be incorporated by reference into this clause. The tribunal will consist of one arbitrator appointed in accordance with the said Rules. Except for the appeal process under the BCICAA Rules, the parties agree that they will not appeal any arbitration decision, or decision of an Appeal Tribunal, to any court. The seat/place of arbitration will be Victoria, British Columbia.
